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Enquiries & Feedback

If you can’t find the answer to your question in the FAQ’s then please fill in the below enquiry form, and we will reply as soon as we can.

General Enquiries		Postal Address
Phone	09 415 8500	PO Box 303 018
Toll free phone	0800 332 228	North Harbour
Fax	09 478 1456	Auckland
Toll free fax	0800 550 048	0751
Email	customer.care@gilrose.co.nz	New Zealand

Lending Enquiries		Collections Enquiries
Phone	09 415 3878	Phone	09 415 8500
Email	lending@gilrose.co.nz	Email	collections@gilrose.co.nz

Retailer Enquiries		Personal Loan Enquiries
Phone	09 415 3875	Email	lending@gilrose.co.nz
Email	sales@gilrose.co.nz

WeChat	GilroseFinance

Call Centre Business Hours:

Monday	8:00 am - 5:00 pm
Tuesday	8:00 am - 5:00 pm
Wednesday	8:00 am - 5:00 pm
Thursday	8:00 am - 5:00 pm
Friday	8:00 am - 5:00 pm

Lending Business Hours:

Monday	9:00 am - 6:00 pm
Tuesday	9:00 am - 6:00 pm
Wednesday	9:00 am - 6:00 pm
Thursday	9:00 am - 9:00 pm
Friday	9:00 am - 9:00 pm
Saturday	9:00 am - 6:00 pm
Sunday	9:00 am - 6:00 pm

Collections Business Hours:

Monday	8:30 am - 5:00 pm
Tuesday	8:30 am - 5:30 pm
Wednesday	8:30 am - 5:30 pm
Thursday	8:30 am - 5:30 pm
Friday	8:30 am - 5:30 pm

Enquiry Form

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