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Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Gilrose Finance’s relationship with you in relation to this website.

The term “Gilrose Finance Company Limited” or “Gilrose Finance” or “us” or “we” refers to the owner of the website whose registered office is 76 Paul Matthews Road, Albany, Auckland. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1. Use of Website 
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

2. Applications and Personal Information 
Information on this site has been prepared in accordance with New Zealand Law. Accordingly, all products and services offered in the website are only available to New Zealand residents. Only New Zealand Citizens and permanent residents may apply for Finance.

All interest rates and repayments amounts quotes on this website are indicative only and are subject to change at any time, without notice. No information provided on this website is to be considered as an offer for finance or services. 

All applications received by Gilrose Finance are subject to credit criteria and a booking fee may apply. Consumer protection insurance and other charges may apply. 

Any personal information received by Gilrose Finance will be handled in accordance with our privacy policy. Please click here to see Gilrose Finance’s privacy policy.

3. Copyright and Intellectual Property 
All files, documents and information on this website is to be used for their intended purpose only.

The copyright in this website is owned by Gilrose Finance. In addition, this website contains material which is owned by or licensed to Gilrose Finance. This material includes, but is not limited to, the design, layout, look, appearance and graphics. You may electronically reproduce and store the website’s contents solely for the purpose of viewing the website. No part of this website or the related files or documents may be otherwise reproduced or transmitted in any form, by any means (electronic, photocopying, recording, or otherwise) without the prior written permission of Gilrose Finance. 

All trademarks reproduced in this website, which are not the property of, or licensed toGilrose Finance, are acknowledged on the website.

4. Links from this website 
From time to time this website may link to other websites. These links are provided for your convenience only to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Our privacy policy and terms of condition do not apply to any linked website.

5. Links to our Website 
You may not create a link to this website from another website or document without Gilrose Finance’s prior written consent. If you create a link to this website you remain fully responsible for any direct or indirect consequences of that link.

6. Privacy Policy 
Please click here to see Gilrose Finance’s privacy policy

7. General 
Whilst all effort is taken to ensure that the information provided on this website is accurate neither Gilrose Finance nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Use of this website is governed by the laws of New Zealand.

8. Complaints 
If you are dissatisfied in any way with our services or products we would love to know about it. We want to get it right for you.

Please contact us, or you can contact Financial Dispute Resolution Service either on line or phone 0508 337 337. They can help you to make your complaint to us as we want to have the opportunity to resolve it first. We have a formal complaints process and will try to reach a satisfactory resolution with you as soon as possible.

If you are not satisfied with the outcome you can then make a formal complaint to FDRS.