Phone Recording Policy

Gilrose Finance Phone Call Recording Privacy Policy

Gilrose Finance records all telephone calls made to our general telephone numbers (such as the general enquiries line, lending enquiries line and collection enquiries line).

We record calls for our business purposes, such as:

  1. for staff training;
  2. to improve our customer service and the information we provide to you;
  3. to report on the type and number of telephone enquiries we get;
  4. to have an accurate record of what was said during your call, which may be used if there is a dispute about the content of your call or to confirm any matters agreed to during the call.

The information on the recordings will be held by us and used and disclosed for these purposes.

We will take reasonable steps to ensure the recordings are kept secure.

You have the right under the Privacy Act to request access to and correction of any personal information we hold on you.  Should you wish to make an access request please send the request to us:

Attention: Privacy Officer

By email: Privacy.Officer@gilrose.nz
By post:   PO Box 303018, North Harbour, Auckland 0751 

If you would like to contact us about this privacy policy, or any matter regarding how we handle your personal information, please contact us.   If you are not satisfied with our response to your query or matter, you can contact the Privacy Commissioner.  Contact details for the Privacy Commissioner can be found at www.privacy.org.nz